{"id":5555,"date":"2026-02-07T07:21:44","date_gmt":"2026-02-07T07:21:44","guid":{"rendered":"https:\/\/sea-paradise-mallorca.wp1.rwdesarrollos.es\/general-conditions-of-transport\/"},"modified":"2026-04-24T09:31:16","modified_gmt":"2026-04-24T09:31:16","slug":"general-conditions-of-transport","status":"publish","type":"page","link":"https:\/\/sea-paradise-mallorca.wp1.rwdesarrollos.es\/en\/general-conditions-of-transport","title":{"rendered":"General conditions of transport"},"content":{"rendered":"\t\t
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MALLORCA SEA PARADISE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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General conditions of maritime transport under the maritime excursion regime<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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These General Conditions of Maritime Transport are displayed and available to the public for consultation prior to booking and purchasing tickets, both in paper format, in all sales areas at the Carrier’s official ticket offices, and in digital format, on the Company’s website. (https:\/\/sea-paradise-mallorca.wp1.rwdesarrollos.es\/<\/a>). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1.- DEFINITIONS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u201cTransporter\u201d refers to the company CREUERS ILLA BALEAR, S.L. that carries out passenger transport on a maritime excursion basis with its ships, under any operating and\/or management regime. <\/p>

“Maritime Excursion” means that passenger transport service associated with tourist trips on ships or boats that depart from a port and, after following an itinerary, return to the port of departure in a period of no more than 12 hours, being able to make anchorages and intermediate stops in another port but all passengers must complete the entire itinerary.<\/p>

The term \u201cShip\u201d refers to the vessel used for navigation by sea or waterways, which is a passenger ship. <\/p>

The term \u201cPassenger Contract\u201d refers to the transport contract between the carrier and a passenger for the provision of one or more passenger transport services on a maritime excursion basis. <\/p>

\u201cTicket\u201d or \u201cboarding pass\u201d means that document validly issued by the carrier as proof of the passenger transport contract entered into.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2.- APPLICABLE LAW AND LIABILITY REGIME<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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This passenger transport contract under the maritime excursion regime will be governed by Spanish Law, Community regulations and those International Conventions to which Spain is a party. Specifically, the present transport contract will be governed by Law 14\/2014, of July 24, on Maritime Navigation, which is considered incorporated into the passenger contract. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. PASSENGER CONTRACT AND TICKET <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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By the passenger contract, documented by the issuance of the corresponding ticket and\/or boarding pass, the carrier undertakes, in exchange for a price, to transport the passenger by sea, and where applicable, their luggage, on a maritime excursion basis.<\/p>

The ticket is personal and non-transferable and may be issued in electronic format. The maritime transport contract is perfected with the prior payment of the ticket duly issued by the carrier, it being understood that the passenger expressly accepts all its terms and conditions, by the mere fact of having used it as a transport document. <\/p>

Only those persons with a ticket and\/or boarding pass for the date, time and route indicated on both will be allowed to board. The carrier is not responsible for the loss of the ticket\/boarding pass. The passenger is required to keep both documents throughout the entire journey. For any claim, the passenger must present a copy of the passenger ticket and boarding pass; otherwise, the claim cannot be processed. <\/p>

The carrier offers passenger transport subject to its general, promotional and\/or special fares, duly published in all sales areas, at official ticket offices and on the company’s website. The carrier reserves the right to modify these rates without prior notice. <\/p>

The carrier is not responsible for the passenger’s hand luggage and belongings in case of theft or loss.<\/p>

Complaint forms and suggestions are available to travelers at our departure and arrival points.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. SCHEDULES, ROUTE, BOARDING, AND CANCELLATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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he departure times for each maritime excursion are predetermined and available to the public for consultation prior to booking and purchasing tickets, both in paper format, in all sales areas at the official ticket offices of the Carrier, and in digital format, on the Company’s website (https:\/\/sea-paradise-mallorca.wp1.rwdesarrollos.es\/<\/a>).<\/p>

The carrier is authorized to modify the advertised schedules and even suspend and cancel the transport for reasons of safety, organization, weather or force majeure.<\/p>

The carrier will determine and inform of the “deadline” for boarding, after which boarding will be denied to passengers who are not ready to board. The carrier declines any responsibility for the denial of boarding to passengers who arrive after the boarding deadline. <\/p>

The carrier will be free to carry out the transport following the route and itinerary that he or she considers most appropriate.<\/p>

In case of cancellations by the passenger, the following conditions will apply:<\/p>